Terms & Condition

Welcome to the ADDiiLUMA online store.

These Terms of Service ("Terms") govern your access to and use of the ADDiiLUMA website, products, services, and related features.

ADDiiLUMA is a cosmetics and personal care brand/division of Addii Biotech Pvt. Ltd.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About ADDiiLUMA

ADDiiLUMA operates as a cosmetics and personal care brand/division of Addii Biotech Pvt. Ltd.
We offer cosmetics and personal care products through our online store and other authorized sales channels.
Product availability, pricing, offers, specifications, and other information may be updated from time to time.

2. Use of Our Website

You agree to use the ADDiiLUMA website only for lawful purposes.

You must not use the website to:

  • Violate any applicable law or regulation
  • Attempt to gain unauthorized access to our website or systems
  • Introduce viruses, malware, or other harmful technologies
  • Interfere with website functionality or security
  • Use automated systems to scrape or copy website content without permission
  • Submit false, misleading, or fraudulent information
  • Attempt to place fraudulent or unauthorized orders
  • Misuse promotional offers or discounts
  • Engage in any activity that may damage our website, business, or customers

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or systems.

3. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.                                                                                                   

Product information may include:

  • Product name
  • Product description
  • Ingredients
  • Directions for use
  • Product benefits
  • Net quantity
  • Price
  • Product images
  • Availability
  • Other relevant information

However, minor differences may occur between product images displayed online and the actual product due to photography, screen settings, packaging updates, or manufacturing changes.

Customers should always check the product packaging and label for the most current product information, ingredients, usage instructions, warnings, and other applicable information.

4. Cosmetic Product Use

ADDiiLUMA products should be used according to the instructions provided on the product packaging or official product information.

Customers should:

  • Follow the recommended usage instructions.
  • Check the ingredient list before use.
  • Avoid using a product if they know they are allergic or sensitive to any ingredient.
  • Keep products away from children where applicable.
  • Store products according to the instructions provided.
  • Stop using a product if significant irritation or an unexpected reaction occurs and seek appropriate professional advice where necessary.

Individual results from cosmetics and personal care products may vary from person to person.
Product descriptions or benefits displayed on our website should not be interpreted as a guarantee of specific results.

5. Account Information

Certain features of our website may require you to create an account.

You are responsible for:

  • Providing accurate information
  • Maintaining the confidentiality of your account credentials
  • Keeping your account information updated
  • Taking reasonable steps to protect your account

You are responsible for activities conducted through your account unless the activity occurred due to circumstances beyond your reasonable control.

If you believe your account has been accessed without authorization, please contact us promptly.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through your registered email address, mobile number, or other available communication channel.

An order confirmation does not necessarily guarantee that the order will be fulfilled in every circumstance.

We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment issues
  • Suspected fraudulent activity
  • Duplicate or unusually large orders
  • Shipping limitations
  • Technical errors
  • Other operational or legal reasons

If an order is cancelled after payment has been successfully received, an eligible refund will be processed in accordance with our Refund Policy.

7. Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed accurately.

In the event of an obvious pricing or listing error, ADDiiLUMA reserves the right to correct the error and, where appropriate, cancel the affected order.

Applicable taxes, shipping charges, discounts, or other charges will be displayed as applicable during the purchase process.

8. Promotions and Discounts

ADDiiLUMA may offer promotional codes, discounts, special offers, bundles, or other promotional campaigns.

Promotional offers may have specific terms, including:

  • Validity period
  • Minimum order value
  • Eligible products
  • Usage limits
  • Customer eligibility
  • One-time-use restrictions

Promotional offers cannot necessarily be combined unless expressly stated.

We reserve the right to modify, suspend, or withdraw a promotional offer where reasonably necessary.

9. Payments

Payments may be made through the payment methods displayed during checkout.

Payment processing may be handled by third-party payment service providers.

You agree to provide accurate and valid payment information where required.

An order may not be processed if payment is unsuccessful, incomplete, reversed, or otherwise not authorized.

ADDiiLUMA is not responsible for delays caused by a payment provider, bank, card issuer, or other third-party financial institution.

10. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered for eligible orders and locations.

COD availability may vary depending on location, order value, product availability, courier service, and other operational factors.

ADDiiLUMA may restrict COD availability for certain orders or locations where reasonably necessary.

11. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Estimated delivery timelines are provided for guidance and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Regional restrictions
  • High order volumes
  • Other circumstances beyond our reasonable control

ADDiiLUMA does not guarantee a specific delivery date unless expressly stated.

12. Returns and Refunds

Returns and refunds are governed by our applicable Returns Policy and Refund Policy.

Certain cosmetics and personal care products may not be eligible for return once opened or used due to hygiene and safety considerations, except where otherwise required by applicable law or where a verified product defect or other eligible issue exists.

Customers should review the relevant policies before placing an order.

13. Customer Responsibilities

When purchasing products from ADDiiLUMA, you are responsible for:

  • Providing accurate delivery information
  • Reviewing product information before purchase
  • Following product usage instructions
  • Following applicable storage instructions
  • Providing accurate contact and payment information
  • Checking your order after delivery
  • Reporting eligible issues within the applicable period

Customers should not misuse, resell, modify, relabel, or tamper with products in a manner that could create safety or compliance concerns.

14. Intellectual Property

All content available on the ADDiiLUMA website, including but not limited to:

  • Brand names
  • Logos
  • Product names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Website layout
  • Videos
  • Icons
  • Product descriptions
  • Marketing materials

May be owned by or licensed to ADDiiLUMA, Addii Biotech Pvt. Ltd., or the relevant rights holder.

Such content may not be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission, except where permitted by applicable law.

15. User-Generated Content

If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that:

  • Your content must be lawful and truthful.
  • You must not submit misleading, abusive, offensive, defamatory, or unlawful content.
  • You must not submit content that infringes another person's intellectual property or privacy rights.
  • You must not upload malicious files or harmful content.

By submitting content where the platform permits it, you grant ADDiiLUMA permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

16. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Shipping and logistics providers
  • Analytics services
  • Marketing platforms
  • Website technology providers
  • Social media services

Third-party services may have their own terms and privacy policies.

ADDiiLUMA is not responsible for the independent policies, practices, availability, or performance of third-party services.

17. Website Availability

We make reasonable efforts to keep our website available and functional.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from technical errors
  • Completely secure
  • Free from viruses or other harmful components
  • Compatible with every device or browser

Temporary interruptions may occur due to maintenance, upgrades, technical issues, hosting problems, security incidents, or circumstances outside our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ADDiiLUMA and Addii Biotech Pvt. Ltd. shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, fraudulent activity, or infringement of the rights of ADDiiLUMA or another party. 

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy before using the website or placing an order.

21. Changes to These Terms

ADDiiLUMA may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes in our business
  • New products or services
  • Changes to website functionality
  • Changes in applicable laws
  • Operational requirements

Updated Terms will be published on this page with the revised effective date.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, subject to applicable law.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter and the relevant business entity, subject to applicable law.

23. Contact Us

If you have questions regarding these Terms of Service, please contact us.

ADDiiLUMA A Division/Brand of Addii Biotech Pvt. Ltd.

Website: https://addiiluma.com/
Email: info@addiiluma.com 
Phone: +91 7900021919
Address: 7th Floor, World Tech Tower, Plot No. ITC-10, Sector - 67, SAS Nagar, Mohali, Punjab - 160062

When contacting us regarding these Terms, please mention "Terms of Service" in the subject line.

Important: These Terms are general e-commerce terms and should be reviewed by your legal/compliance professional before publication so they accurately reflect ADDiiLUMA's actual business operations and applicable Indian laws.