Privacy Policy
ADDiiLUMA is a cosmetics and personal care brand/division of Addii Biotech Pvt. Ltd. We respect your privacy and are committed to protecting the personal information you share with us while using our website, purchasing our products, or interacting with our services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through the ADDiiLUMA online store.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect certain information.
Personal Information
Depending on how you use our website, we may collect:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- City, state and PIN code
- Order and purchase details
- Payment-related information
- Account information, if you create an account
- Information provided when you contact our customer support team
- Any other information you voluntarily provide to us
We do not normally store complete debit/credit card, UPI, or other payment credentials on our servers. Payments may be processed through secure third-party payment service providers.
Technical Information
When you access our website, certain technical information may automatically be collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website or source
- General usage and interaction information
This information helps us maintain website security, improve performance, and understand how visitors use our website.
2. How We Use Your Information
We may use the information collected from you for purposes including:
- Processing and fulfilling your orders
- Confirming and delivering purchases
- Providing customer support
- Communicating with you regarding your order
- Processing payments and refunds
- Managing customer accounts
- Improving our products, website and services
- Personalizing your shopping experience
- Preventing fraud, misuse and unauthorized transactions
- Maintaining website security
- Sending important service-related communications
- Sending promotional communications, where permitted and applicable
- Conducting analytics and understanding customer preferences
- Complying with applicable legal and regulatory requirements
We use personal information only for legitimate business purposes and in accordance with applicable laws.
3. Payment Information
Payments made through the ADDiiLUMA website may be processed through secure third-party payment gateways.
Depending on the payment method used, payment information may be handled directly by the relevant payment service provider. ADDiiLUMA does not intentionally retain complete payment card information such as full card numbers or CVV details on its own systems.
Customers should review the privacy policies and terms of the relevant payment provider for information regarding how payment information is processed.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to operate our business and provide services to you.
These may include:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting and technology providers
- E-commerce and website service providers
- Customer support and communication providers
- Analytics and marketing service providers
- Professional advisors and service providers
- Government authorities or law-enforcement agencies where legally required
Information shared with service providers is limited to what is reasonably necessary for the relevant business purpose.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic and usage
- Improve website functionality
- Analyze website performance
- Provide relevant marketing and advertising where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Marketing Communications
If you provide your contact information and consent to receive promotional communications, we may contact you through channels such as:
- SMS
- Telephone
- Other permitted communication channels
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Please note that you may still receive essential communications relating to orders, payments, account activity, or other transactions.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Complying with applicable legal, tax and accounting requirements
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.
If you access a third-party service through our website, that service may collect and process your information according to its own privacy policy and terms.
ADDiiLUMA is not responsible for the privacy practices, security, or content of third-party websites or services.
10. Children's Privacy
Our website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
11. Your Privacy Rights
Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent for certain processing activities
- Opt out of promotional communications
- Raise concerns regarding the handling of your personal information
To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.
12. Changes to This Privacy Policy
ADDiiLUMA may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
ADDiiLUMA A Division/Brand of Addii Biotech Pvt. Ltd.
Website: https://addiiluma.com/
Email: info@addiiluma.com
Phone: +91 7900021919
Address: 7th Floor, World Tech Tower, Plot No. ITC-10, Sector - 67, SAS Nagar, Mohali, Punjab - 160062
For privacy-related queries, please mention "Privacy Policy" in the subject line of your communication.
Note: This Privacy Policy is intended as general website policy content and should be reviewed by your legal/compliance professional before publication to ensure it matches your company's actual practices and applicable Indian laws.