Frequently Asked Questions
Discover answers to common questions about our skincare products, carefully selected ingredients, ordering process, shipping, and delivery.
Are your products suitable for sensitive skin?
ADDiiLUMA products are thoughtfully formulated with everyday skin comfort in mind. However, every skin type is different, so if you have sensitive or reactive skin, we recommend checking the ingredient list and performing a patch test before full application. If you have a specific skin concern, consult a qualified dermatologist for personalized advice.
How do I use these products?
We recommend following the standard skincare sequence: Cleanse → Tone → Apply Treatment/Serum → Moisturize → Sunscreen (AM). Detailed usage instructions can be found on each product page or packaging.
How long does shipping take?
Orders are processed and shipped after successful order confirmation. Delivery time may vary depending on your location, shipping address, and courier service. Once your order is dispatched, you’ll receive the relevant shipping and tracking details so you can follow your delivery.
What is your return policy?
ADDiiLUMA accepts returns for eligible products in accordance with our return policy. Products must meet the applicable return conditions, and certain items may not be eligible for return due to hygiene and product-safety considerations. Please review our complete Return & Refund Policy or contact our customer support team for assistance with your specific order.