Shipping Policy
ADDiiLUMA is a cosmetics and personal care brand/division of Addii Biotech Pvt. Ltd. We are committed to delivering your orders safely and efficiently.
This Shipping Policy explains how orders placed through the ADDiiLUMA online store are processed, dispatched, and delivered.
1. Shipping Availability
We currently offer shipping services within India.
Orders are delivered to the shipping address provided by the customer during checkout.
Shipping availability may vary depending on the delivery location, courier service coverage, product availability, and other logistical circumstances.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
Once your order has been dispatched, you may receive a shipping confirmation along with available tracking information.
3. Delivery Time
After dispatch, the estimated delivery time is generally:
3–7 business days
Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, public holidays, operational delays, or other circumstances beyond our reasonable control.
Remote and certain non-serviceable or difficult-to-reach locations may require additional delivery time.
The delivery estimate provided at checkout or after dispatch should be considered indicative rather than guaranteed.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary based on factors such as:
- Delivery location
- Order value
- Package weight or size
- Promotional offers
- Shipping service selected
From time to time, ADDiiLUMA may offer free shipping or other shipping promotions. Such offers may be subject to specific terms and conditions.
5. Order Tracking
Once an order has been dispatched, tracking details may be shared with the customer through the contact information provided during checkout.
Customers can use the tracking information to check the status of their shipment through the relevant courier or logistics service.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
6. Cash on Delivery (COD)
Where Cash on Delivery is available, customers may place eligible orders using the COD option shown at checkout.
COD availability may depend on:
- Delivery location
- Order value
- Product availability
- Courier service availability
- Previous order history
- Other operational considerations
ADDiiLUMA reserves the right to restrict or disable COD for certain locations or orders where operationally necessary.
Customers should provide a valid mobile number and accurate delivery information for COD orders.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information.
This includes:
- Full name
- House/Flat/Shop number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
ADDiiLUMA will not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.
8. Failed Delivery Attempts
Our logistics partners may make multiple delivery attempts at the address provided by the customer.
A delivery may fail because of reasons including:
- Customer unavailable
- Incorrect address
- Incorrect or unreachable phone number
- Customer refusal
- Incomplete address
- Location not serviceable
- Courier-related circumstances
If an order is returned to ADDiiLUMA after unsuccessful delivery attempts, the customer may need to contact our support team for further assistance.
9. Delayed Deliveries
Although we work with reliable logistics partners, delivery delays can occasionally occur due to circumstances beyond our control.
Possible reasons include:
- Severe weather
- Natural events
- Public holidays
- Transportation disruptions
- Courier operational issues
- High order volumes
- Regional restrictions
- Unexpected logistical problems
- Government or regulatory restrictions
In such circumstances, ADDiiLUMA will make reasonable efforts to assist customers and provide available shipment information.
10. Damaged or Tampered Packages
Customers are advised to carefully check the package at the time of delivery.
If the package appears:
- Severely damaged
- Opened
- Tampered with
- Leaking
- Incorrectly sealed
Please document the condition of the package by taking clear photographs or video and contact ADDiiLUMA customer support as soon as possible.
For damaged or incorrect products, customers may be required to provide photographs or videos for verification.
11. Missing Products
If your order contains fewer products than those listed in your order confirmation, please contact us promptly.
Please provide:
- Order number
- Details of the missing product
- Photographs of the package and products received
- Any other information requested by our support team
After verification, we will determine the appropriate resolution.
12. Multiple Shipments
Depending on product availability, warehouse operations, or logistical requirements, an order containing multiple products may occasionally be shipped in more than one package.
If your order is split into multiple shipments, you may receive separate tracking information.
13. Product Availability
Although we make reasonable efforts to maintain accurate inventory information, occasionally a product may become unavailable after an order is placed.
If we are unable to fulfill an order because a product is unavailable, we may contact the customer regarding an alternative product, revised order, cancellation, or applicable refund.
14. Delivery to Remote Locations
Delivery to remote, rural, or difficult-to-reach areas may require additional time.
Some locations may also be subject to courier restrictions or may not be serviceable.
If a delivery location is found to be non-serviceable, ADDiiLUMA may contact the customer for an alternative delivery address or take another appropriate action.
15. Changes to Shipping Address
Customers should carefully review their shipping address before completing an order.
Requests to change the shipping address after placing an order may be accommodated only if the order has not yet been dispatched and the change is operationally possible.
Once an order has been dispatched, changing the delivery address may not be possible.
16. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If a customer does not wish to receive a dispatched order, the customer should contact our support team for guidance.
Any refund or cancellation after dispatch will be handled according to the applicable Refund Policy and Returns Policy.
17. Shipping During Sales and Promotions
During major sales, promotional campaigns, product launches, festivals, or periods of unusually high order volume, processing and delivery may take longer than usual.
Customers are encouraged to consider the possibility of additional delivery time during such periods.
18. Contact Us
If you have questions regarding your shipment or delivery, please contact our customer support team.
ADDiiLUMA A Division/Brand of Addii Biotech Pvt. Ltd.
Website: https://addiiluma.com/
Email: info@addiibiotech.com
Phone: +91 7900021919
Address: 7th Floor, World Tech Tower, Plot No. ITC-10, Sector - 67, SAS Nagar, Mohali, Punjab - 160062
When contacting us about an order, please provide your order number so that our team can assist you more efficiently.
Note: Delivery timelines mentioned in this policy are estimated timelines and may vary depending on location, courier availability, operational conditions, and other circumstances. This Shipping Policy should be reviewed against your actual courier arrangements and business practices before publication.