FAQs
Our frequently asked questions are regularly updated for our most common customer queries.
Orders & Shipping
How Do I Place an Order?
You can place an order directly through the ADDiiLUMA website. Simply browse our collections, select your desired product, choose the required quantity, and add it to your cart. Proceed to checkout, enter your shipping details, select your preferred payment method, and complete the purchase. You’ll receive an order confirmation once your order is successfully placed.
Can I Change or Cancel My Order after Placing It?
Yes, you can request a change or cancellation, provided your order has not yet been processed or shipped. Please contact ADDiiLUMA customer support as soon as possible after placing your order. Once an order has been shipped, changes or cancellations may no longer be possible.
How Long Does Shipping Take?
Orders are processed and shipped after successful order confirmation. Delivery time may vary depending on your location, shipping address, and courier service. Once your order is dispatched, you’ll receive the relevant shipping and tracking details so you can follow your delivery.
Do You Offer International Shipping?
Currently, ADDiiLUMA shipping availability depends on the destination. International shipping may be available for selected locations. Please contact our customer support team to confirm international delivery availability and applicable shipping charges for your country.
Products & Skincare Routine
Are ADDiiLUMA Products Suitable for Sensitive Skin?
ADDiiLUMA products are thoughtfully formulated with everyday skin comfort in mind. However, every skin type is different, so if you have sensitive or reactive skin, we recommend checking the ingredient list and performing a patch test before full application. If you have a specific skin concern, consult a qualified dermatologist for personalized advice.
How Should I Store My Skincare Products?
Store your ADDiiLUMA skincare products in a cool, dry place away from direct sunlight and excessive heat. Keep the products tightly closed when not in use, and avoid storing them in places with frequent temperature changes to help maintain their quality and freshness.
Are Your Products Cruelty-Free and Clean?
ADDiiLUMA is committed to thoughtful beauty care and quality-focused formulations. For specific information about whether a product is cruelty-free or meets particular “clean beauty” standards, please refer to the individual product page and ingredient information, as these claims may vary by product.
Can I Use ADDiiLUMA with Retinol or Vitamin C
Yes, ADDiiLUMA products can generally be incorporated into a routine that also includes retinol or Vitamin C, but introduce active ingredients gradually and follow the usage directions for each product. If you have sensitive or reactive skin, patch-test first and consider consulting a dermatologist before combining multiple active ingredients.
Returns & Exchanges
What Is Your Return Policy?
ADDiiLUMA accepts returns for eligible products in accordance with our return policy. Products must meet the applicable return conditions, and certain items may not be eligible for return due to hygiene and product-safety considerations. Please review our complete Return & Refund Policy or contact our customer support team for assistance with your specific order.
How Do I Start a Return or Exchange?
To start a return or exchange request, please contact ADDiiLUMA customer support with your order details and the reason for your request. Our team will review your request and guide you through the applicable return or exchange process based on our policy and product eligibility.
Who Covers Return Shipping Costs?
Return shipping costs depend on the reason for the return and the applicable return policy. If the return is due to an incorrect, damaged, or defective product received, ADDiiLUMA may cover the applicable return shipping costs. For other eligible returns, shipping charges may be the customer’s responsibility. Please contact our support team for assistance with your specific request.
How Long Does It Take to Process a Refund?
Once a return is approved and the returned product has been received and verified, the refund will be processed according to ADDiiLUMA’s return and refund policy. The time for the refunded amount to appear in your account may vary depending on your payment method and financial institution.